Overall

The framework for the sportsbook is alright, but the overwhelming basicness of betting options will deter most semi-frequent bettors who don't partake in casino games.

Joey Shadeck | January 2nd, 2020

Dislikes
  • Lack of sports and bets offered
  • Lack of live betting menu
  • Lack of education

Review Sections:

FeatureCaesars
US Regulated Sportsbook (legal) Yes
Online Availability - Indiana No
Online Availability - Iowa No
Online Availability - New Jersey Yes
Online Availability - Nevada Yes
Online Availability - Pennsylvania Yes
Online Availability - Rhode Island No
Online Availability - West Virginia No
Offshore Sportsbook (illegal) No
Casino Yes
Poker No

Caesars Entertainment has been a staple in the gambling industry for decades, operating casinos all over the United States for decades. Caesars operates casinos under its name, as well as Harrah’s and Bally’s. Atlantic City Casino in New Jersey licensed Caesars to operate its sportsbook, both online and in person.

Caesars partnered with Scientific Games to release the “Caesars Real Money Casino NJ” app to residents of New Jersey. This app is different from the Caesars app available to residents of Nevada, which Caesars partnered with Miomni Gaming to release a few years ago. It is interesting that Caesars is using different providers for different states, I think most sportsbooks will expand with only one provider.  

Sports Offered

Caesars currently offers 10 sports, which is lower than initial offerings from other New Jersey sportsbooks, such as SugarHouse, 888 Sports, and BetStars.

FeatureCaesars
Total Sports Offered10
Aussie Rules (AFL) No
Baseball (MLB) Yes
Basketball (NBA) Yes
Basketball (NCAA) Yes
Boxing Yes
Cricket No
E-Sports No
Football (NFL) Yes
Football (NCAA) Yes
Golf (PGA) Yes
Hockey (NHL) Yes
Horse Racing No
MMA (UFC) Yes
Rugby (League) No
Rugby (Union) No
Soccer (EPL) Yes
Soccer (MLS) Yes
Tennis Yes

Caesars does a good job of league variety, providing a mix of collegiate and international leagues for soccer, football, basketball, hockey, and baseball.

 

Bets Offered

Caesars has the most limited selection of all US regulated sportsbooks in terms of bets and features offered.

Caesars currently offers bettors moneyline, spread, total (over/under), parlay, proposition (prop), future, and teaser bets.

Caesars offers five or fewer bets for a vast majority of sports and games. These five bets are usually the standard moneyline, spread, and total bets, and an alternate first-half spread or total. The lack of variety is unattractive and will turn away large numbers of would-be customers.

Select primetime games are the only time a variety of bets is offered. Hopefully, this is a sign that Caesars is testing offering additional bets and plans on offering more in the future. Competitors such as SugarHouse, FanDuel, and 888 sports are offering well over 100 total bets on most games, leaving Caesars in the dust by a wide margin.

Caesars also does not offer the cash out feature, a match tracker, or a daily odds boost, three fan-favorite features amongst New Jersey sportsbooks.

Bets Offered
A primetime bet that offers additonal bets not normally offered.

Min/Max Lines

Betting limits are not established and vary by each sport and customer. Customer support was unable to provide more insight as to what range maximums fall in.

Odds

Caesars offers average odds, placing 7th of 17 sportsbooks in our 2019 odds rankings.

Caesars top odds: NHL moneyline bets (3rd), NHL spread bets (4th),

Caesars worst odds: NFL moneyline bets (14th), NCAAF moneyline bets (13th),

Ranking Process- For this review, odds testing data spanning the NFL, NCAAF, NBA, NCAAB, MLB, NHL, and top soccer leagues was collected. Odds data measures over 1,400 games across nine offshore sportsbooks and eight US regulated sportsbooks. Moneyline, spread, and total bets were analyzed and weighted to comprise a 2019 ranking for each league, with moneyline bets typically receiving over 50% of the weighting.

There are 16-17 sportsbooks ranked for each league, except the MLB, where only 13 sportsbooks were ranked. This is due to some US regulated sportsbooks rolling out after the MLB season concluded.

Banking Options and Fees

Caesars offers a variety of banking options, making it easy for customers to bank the way that best suits their needs. Customers can register an account with Caesars anywhere in the United States but must be physically located in New Jersey to place an online bet for real money.

Deposit Methods

Caesars offers the following deposit methods: ACH, debit/credit card (Master/Visa), PayPal, Neteller, PayNearMe, Online Bank Transfer, prepaid card, and cash at the casino cage. A $10 minimum is imposed for certain methods of deposits. Most deposit methods do not have stated maximums.

Withdrawal Methods

Withdrawals are offered through ACH (e-check), prepaid card, NETELLER, PayPal, or cash at the Atlantic City casino cage. No fees are charged to withdraw money, and $10 minimums are imposed for all methods, aside from cash at the casino cage. Banking with Caesars is as easy and cheap as it gets.

Live Betting

Caesars does not currently offer a live betting menu or link on its website. It’s the first US regulated sportsbook I’ve seen without a dedicated menu or landing page for live betting. Caesars offers limited live betting for the sports it offers, only offering live betting on straight bets.

Mobile Betting

Caesars offers New Jersey residents a complete mobile experience, offering online website functionality, as well as a mobile app for Android and iPhone users.

The Caesars website operates smoothly by maintaining a simple website structure. The mobile app, which I tested on my iPhone 7 and iPad, functions well with few discernable differences from the website. Live chat is available on the mobile app, which is one thing Caesars and other US regulated sportsbooks offer over most offshore sites.

The FAQ and support pages are not transferred over, often causing the app to enter Caesars’s pages online. Aside from this, Caesars offers bettors a well-rounded mobile experience.

Supposively there are a few issues in regards to app crashes when using the casino portion of the app. I can not validate this as I have not personally used any casino functions on the app.

Customer Support

Caesars currently offers 24/7 live chat support, as well as phone and email support. Response times and employee helpfulness/friendliness were noticeably worse than other US regulated sportsbooks. The overall level of support is still decent, and most of my questions were answered successfully.

One thing I enjoy about Caesar’s customer support is separate email addresses for different issues. Caesar’s has dedicated email addresses for general inquiries, complaints, and suggestions and feedback. Separate emails help alleviate some of the struggles that come with trying to contact the right person.

Education and Research

Caesars currently only offers users an FAQ section for education. While the FAQ section contains “articles” on what certain bets are, the “articles” are only one to two sentence definitions of the bets. First-time bettors will have to go elsewhere for education. Unfortunately, there are not any news articles, statistics, or research available at this point.

Education Caesars
The limited education Caesars has/

Reputation

The company has operated a respected brand for decades, ensuring bettors peace of mind.

Caesars is one of the most diverse casino-entertainment companies in the country, bringing in a 2017 revenue of $4.85 billion. A majority of the company is owned by Apollo Global Management (30%), TPG Capital (30%), and Paulson & Co. (10%). The company has operated a respected brand for decades, ensuring bettors peace of mind.

Other Notes

Rewards/Loyalty Program

To no surprise, Caesars has integrated their Total Rewards program to online gambling. Caesars has offered their Total Rewards program for years, allowing members to earn points on hotel stays, dining, gambling, shopping and more. Members also tend to get discounts on hotel rooms, access to pre-sale tickets for select shows, and more. While this is not a variable we measure or rate, I can understand why somebody who already accumulates points with other Caesars properties would want to continue with online betting.

Promotions

While BettingBuck does not factor promotions into review scores, we include them for the interest of the reader. Caesars currently offers a $10 signup bonus to anyone in New Jersey who opens an account. This bonus can only be used at the casino and is subject to other rollover terms and conditions. The only other sports betting promotion is a first-time depositor match up to $300, only available to use on sports betting. The free bet is only valid on events with minimum odds greater than -200 and can not be spread across multiple bets. It must also be used within seven days.

Final Thoughts

While Caesars is a trusted brand, as it should be, it fails to offer residents of New Jersey anything enticing enough to sign-up. The competition is too strong. Everything functions well on the Caesars app and website, but limited bets, live betting, sports, and education make Caesars a longshot for anyone that is primarily betting on sports.

Caesars does have some appeal, just not on the sports side of online gambling. The individual I picture signing up for Caesars is a Total Rewards Member that likes to play casino games and might place a sports bet once a month.

Methodology

For the BettingBuck.com annual best online sportsbooks review published in February 2019, a total of 2,300 data points were collected over six months and used to score sportsbooks. Additionally, odds data was collected for each sportsbook on over 1,400 bets to give each sportsbook a comparative odds ranking.



Learn more about how we test.


Joey Shadeck

About the author: Joey Shadeck is a research analyst for BettingBuck.com. He has been a sports fan all his life, football and basketball being his two favorites to watch. Joey remembers betting his mom that the Green Bay Packers would beat the Detroit Lions as early as elementary school. He has 5 years of online betting experience with hundreds of bets placed during that time.

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