Overall

While BetOnline.ag’s banking fees and spotty customer service can be enough to push away some bettors, the player props bets, great odds, and variety of sports make it worth consideration.

Joey Shadeck | January 2nd, 2020

Dislikes
  • Portions of website slow and troublesome
  • Poor live chat customer support
  • Pricey deposit/withdrawal fees

Review Sections:

BettingBuck.com always recommends betting with a US regulated sportsbook over an offshore sportsbook. Offshore sportsbooks are not legal, not regulated by a US governing body, and often not regulated at all. If you live in New Jersey check out our Best New Jersey Sportsbooks.

FeatureBetOnline
US Regulated Sportsbook (legal) No
Casino Yes
Poker Yes
Online Availability - New Jersey No
Online Availability - Pennsylvania No
Online Availability - Iowa No
Online Availability - Indiana No
Online Availability - Nevada No
Online Availability - West Virginia No

The roots of BetOnline.ag can be traced back to 1991, although the sportsbook didn’t join the web until 2001. Formerly known as BestLineSports, BetOnline.ag has been using its current domain since April 2007. BetOnline’s large presence in the U.S. can be attributed to its selection of betting types and long history.

Sports Offered

BetOnline has a decent lineup of sports offerings, with 23 sports in the rotation. Below is a table of some of the most popular sports and leagues offered.

FeatureBetOnline
Total Sports Offered23
Aussie Rules (AFL) Yes
Baseball (MLB) Yes
Basketball (NBA) Yes
Basketball (NCAA) Yes
Boxing Yes
Cricket Yes
E-Sports Yes
Football (NFL) Yes
Football (NCAA) Yes
Golf (PGA) Yes
Hockey (NHL) Yes
Horse Racing Yes
MMA (UFC) Yes
Rugby (League) Yes
Rugby (Union) Yes
Soccer (EPL) Yes
Soccer (MLS) Yes
Tennis Yes

BetOnline offers a variety of international leagues, offering hockey, basketball, and soccer games amongst others. It is also worth mentioning that BetOnline offers betting on lacrosse, which is one of the harder sports to find bets for.

Bets Offered

All things considered, BetOnline’s variety of bets is one of its greatest strengths.

All things considered, BetOnline’s variety of bets is one of its greatest strengths. Their offerings can be broken down into two major categories: team bets and player props. While team bets are centered on a team’s overall performance or statistics, player props offer a seemingly unlimited amount of betting possibilities that focus on individual performance.

In addition to standard spread, moneyline, and total team bets, BetOnline offers an additional range of team bets for popular sports. For regular season MLB games, team bets include the score in the first inning, the first team to score, the team winning after the first inning, a prediction of extra innings, and total runs + hits + errors in the first inning.  For the 2018 World Cup, BetOnline offered over 70 additional bets, such as the first team to score a goal, the correct score at halftime, and the first corner kick. For NHL/NBA/NFL games BetOnline offers between 5-50 additional bets focused on both team and individual performance.

Besides standard bets, BetOnline offers parlays, teasers, pleasers, round robins, if-bets, rolling if-bets, reverses, and futures, all of which provide a variety of risk and style to bettors.

When you select the drop-down extended bet menu to look at additional bets, the page often reloads itself, which closes the extended bet menu. This happens far too often and makes it difficult to view all available bets, let alone add them to a betting slip. This problem persists regardless of whether there are 10 additional bets, or 70.

Bets Offered
Some of the additional bets offered on a 2018 World Cup match.

Player Props

BetOnline boasts creativity with its third party player props menu – a betting selection that allows users to gamble on individual player performance, which is unrelated to how the team performs. Currently available for football, basketball, baseball, and soccer leagues, these bets are establishing the groundwork for a whole new style of sports betting. The text below is how BetOnline describes the types of bets in the menu.

  • Statistic: A bet on a single player or two players combined to achieve a specific statistical performance. E.g. LeBron James to score 30 or more points against the Warriors. Or Brady and Brees to throw for over 600 combined passing yards.
  • H2H: A head-to-head bet is where you select one player to outperform another for a selected statistic. E.g. Messi to have more shots on goal than Ronaldo.
  • Trios: Similar to a horse racing trifecta bet where you select the 3 players to finish in the exact order from highest to lowest for a selected statistic.

To give more context using baseball as an example, bettors can wager on how many hits a player has, how many strikeouts for pitchers, total bases (from hits), runs and RBI’s, and home runs.

BetOnline (n.d.). Retrieved July 1, 2018, from https://betbuilder.digitalsportstech.com/?sb=betonline#/faq

Player Props
"Hits recorded" prop for a regular season MLB game.

Similar bets are available for soccer, including individual shots on goal, passes, tackles, assists, cards, shots, and goals. The freedom the player props give gamblers is what separates BetOnline from most similar offerings in the traditional sportsbook industry, although three other sportsbooks such offer the exact same player props menu.

Min/Max Bets

The betting limits for BetOnline are competitive for both casual and serious gamblers. Variable limits are put in place for some of the most popular sports, changing with the days of the week. The table below encompasses some of the most popular sports and betting lines.

MinMax Betting
Betting limits for popular sports.

Odds

BetOnline offers excellent odds.

BetOnline finished in 2nd place, trailing only 5Dimes, which offers reduced juice as their bonus to players. BetOnline didn't fall out of the top 50% of odds for any league or bet type measured, being one of only three sportsbooks to do so.

BetOnline top odds: MLB moneyline bets (2nd), NHL moneyline bets (2nd), NFL moneyline bets (3rd), NHL total bets (2nd), NCAAF moneyline bets (3rd), NCAAB moneyline bets (2nd), NBA moneyline bets (2nd).

BetOnline worst odds: none

Ranking Process- For this review, odds testing data spanning the NFL, NCAAF, NBA, NCAAB, MLB, NHL, and top soccer leagues was collected. Odds data measures over 1,400 games across nine offshore sportsbooks and eight US regulated sportsbooks. Moneyline, spread, and total bets were analyzed and weighted to comprise a 2019 ranking for each league, with moneyline bets typically receiving over 50% of the weighting.

There are 16-17 sportsbooks ranked for each league, except the MLB, where only 13 sportsbooks were ranked. This is due to some US regulated sportsbooks rolling out after the MLB season concluded.

Banking Options and Fees

BetOnline charges large fees for depositing and withdrawing money

BetOnline charges large fees for depositing and withdrawing money. To make things worse, some fees aren’t disclosed to customers until they are in the final step of depositing/withdrawing.

Deposit Fees

BetOnline offers a variety of ways to deposit funds, including credit/debit cards, MoneyGram, wire transfer, cashier check, money order, service voucher, and cryptocurrency. Cryptocurrencies include bitcoin, bitcoin cash, dash, ethereum, and litecoin.

Unfortunately, customer support must be contacted for any deposits that are not made via cryptocurrencies, credit/debit cards, or MoneyGram. Deposits via cryptocurrencies are free, while deposits via credit/debit card incur a ridiculous (6.5%) processing fee.

In addition to the deposit information listed below BetOnline offers QB Direct, ecoPayz, entropay, Skrill, and bank wire transfers.

FeatureBetOnline
Total Deposit Methods4
No Debit/Credit Card Deposit Fees No
Debit/Credit Card Fees6
No Cryptocurrency Deposit Fees Yes
Deposit Min/Max - Debit/Credit Card$50/$500
Deposit Min/Max - Cryptocurrency$20/$50,000

Withdrawal Fees

All funds must be rolled over once, or else a payout processing fee will be charged, regardless of the withdrawal method. Bettors are entitled to a $50.00 discount once every 30 days, on the payout method of their choice on Fridays. BetOnline offers six different ways to withdraw money. Aside from the methods listed below, BetOnline offers bank wires, money orders, MoneyGram, and credEcard withdrawals, all with different fees.

The table below outlines BetOnline’s different deposit methods and fees:

FeatureBetOnline
Total Withdrawal Methods6
Check Payout Speed is < 10 days Yes
Cryptocurrency Payout Speed Yes
No Withdrawal Fees - Check No
Withdrawal Fee Ranges - Checkthree to ten percent
No Withdrawal Fees - Cryptocurrency Yes
Withdrawal Min/Max - Check$500/$2,500
Withdrawal Min/Max - Cryptocurrency$20/$10,000
Free Check Withdrawals - Set Time Periods No

Live Betting

BetOnline offers live betting for the following sports:

FeatureBetOnline
Total Live Betting Sports Offered8
Badminton No
Baseball Yes
Basketball Yes
Cricket Yes
E-Sports No
Football Yes
Golf Yes
Handball Yes
Hockey Yes
MMA No
Soccer Yes
Tennis Yes
Volleyball Yes
Water Polo No
Rugby No

The overall bet selection is entertaining and unique. For example, during the U.S. Open, a bet was available on who would win the 9th hole between Jordan Spieth, Rory McIlroy, and Phil Mickelson. During a Yankees/Cubs regular-season MLB game there was a bet on total pitches thrown in the sixth inning.

Live Betting
Live betting on the US Open.

Although the live betting menu is displayed in an easy-to-navigate manner, I would have preferred a stagnant game clock for applicable sports. When I was live betting on basketball, the game clock flashed when one team scored, then disappeared, instead of staying visible until the next basket.

Mobile Betting

Running BetOnline on my iPhone 7 and iPad was a hassle.

Currently, BetOnline does not offer an app for their sports betting services, and customer service informed me there are no current plans to introduce one.

Running BetOnline on my iPhone 7 and iPad was a hassle. On both devices navigating to a bet took longer than it should have. The iPad would occasionally have a continuous loading box on the screen after bets had loaded. Error messages surfaced when I tried entering the second game into the live betting multi-view.

Non-traditional bets that were available via desktop, such as first corner kick and first substitution, were nowhere to be found on either mobile device. I contacted customer support twice on this issue and both times the employees were unable to provide an explanation, even after having me try Internet Explorer, Chrome, Safari, clearing my cookies, and restarting my iPad.

iPad Error Message
Running into trouble trying to bet via tablet.

Customer Service

BetOnline offers 24/7 live chat for customers, as well as 24/7 phone support and email support for non-customers.

Unfortunately, the customer service BetOnline offers is abysmal. Almost every live chat conversation had at least one instance where the employee said, “I’m sorry for the delay, I’ll be right with you,” even after we had already been chatting. There was one instance where over the course of 12 minutes the employee told me five times, "I will be with you soon," before redirecting my issue to the general email line.

Fortunately, the email and phone support offered is a tad better than the live chat. My questions and account issues got a lot closer to being solved via these methods, but unfriendly and misinformed employees left a bad impression. 

Education and Research

BetOnline provides a limited amount of education with a sports glossary, a short guide on wager types, and an FAQ section. Their overall educational offering is sufficient in providing new users general information, but does not attempt to go above and beyond.

Reputation

BetOnline is an offshore sportsbook, meaning it is illegal in the eyes of the US government. BettingBuck.com always recommends betting with a US regulated sportsbook over an offshore sportsbook. If you live in New Jersey check out our Best New Jersey Sportsbooks

While this review focuses on the sportsbook portion of BetOnline, their reputational score is affected by a prior problem with their poker service. BetOnline misled their customers about what network their poker systems were on, mishandled customer data, and allowed customers to play on multiple poker accounts on the same internet connection. All these issues were resolved in 2011 and BetOnline has since had a clean reputation. The sportsbook portion of their business has never had any similar issues.

Other Notes

Bonuses

BetOnline’s sportsbook offers ongoing bonuses for creating an account, depositing certain forms of currency, or referring an account. At the time of this review, the following promotions were active with their own set of rules.

Current Bonuses
Active bonuses.

Comparatively speaking, BetOnline has some poor bonuses. The two biggest bonuses require a 14-15 times rollover, defined as [deposit + fees + bonus] multiplied by [ required rollover]. This means if you deposit $1,000 in cryptocurrency, receiving a $500 bonus, you must wager $21,000-$22,500 before withdrawing the full $500. Bonuses are not factored into the final rating for this review, but they are included in the interest of the reader.

Restricted Countries

BetOnline currently restricts play from the following countries: Panama, Malta, Egypt, Ghana, Indonesia, Macedonia, Morocco, Nigeria, Pakistan, Serbia, Montenegro, and Ukraine.

Final Thoughts

BetOnline’s biggest asset going forward is its offering of bets. The creativity and innovation behind offering new and unique bets is an industry driver that can make or break a sportsbook.

BetOnline has the right foundation to remain a huge offshore player; a wide array of bets coupled with a new player props betting menu, high betting limits, and competitive odds. Going forward they will have to improve on their overall website speed, layout, customer support, and deposit/withdrawal fees to stay competitive.

Methodology

For the BettingBuck.com annual best online sportsbooks review published in 2020, a total of 2,300 data points were collected over six months and used to score sportsbooks. Additionally, odds data was collected for each sportsbook on over 1,400 bets to give each sportsbook a comparative odds ranking.



Learn more about how we test.


Joey Shadeck

About the author: Joey Shadeck is a research analyst for BettingBuck.com. He has been a sports fan all his life, football and basketball being his two favorites to watch. Joey remembers betting his mom that the Green Bay Packers would beat the Detroit Lions as early as elementary school. He has 5 years of online betting experience with hundreds of bets placed during that time.

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